At UAE Souq, we are committed to delivering your orders as quickly and efficiently as possible. Please take a moment to review our shipping policy below.
Shipping Timeframe
We aim to process and ship all orders within 3 to 5 business days. Delivery is available all over UAE
Shipping Charges
Shipping charges may vary depending on the size, weight, and location of the order. Any applicable charges will be displayed at checkout before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation message along with tracking details (if applicable) to monitor the delivery status of your parcel.
Delivery Areas
We deliver to all major cities and towns across UAE. If you're unsure whether your area is serviceable, feel free to reach out to us for confirmation.
Contact Us
If you have any questions about our shipping policy, please don't hesitate to contact our customer service team. We're here to help!
At UAE Souq, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help!
Return Window
We gladly accept returns within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons (e.g., opened food products, personal care items, etc.). Please contact us for clarification if needed.
Return Process
Contact our customer service team within 7 days of receiving your item.
Provide your order number and reason for the return.
We will guide you through the return procedure.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.
Contact Us
If you have any questions about our return policy, please contact our customer service team. We're committed to making your shopping experience with UAE Souq as smooth as possible!
Accepted Payments | طرق الدفع
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